Shipping policy
At Nerpe, we believe the bond between you and your dog should come without limits. That’s why we proudly offer free shipping on every order within the United States—no minimums, no restrictions.
United States Shipping
- Cost: Always free
- Delivery Time: Orders are processed within 1–2 business days. Standard delivery takes 3–7 business days, depending on your location.
- Carriers: We partner with reliable U.S. carriers to ensure your order arrives safely and on time.
International Shipping
At this time, Nerpe ships exclusively within the United States. We are working to expand our reach so that dog lovers worldwide can enjoy our products.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package from our warehouse to your doorstep.
Processing & Handling
All orders are carefully packed and shipped from our facilities. Please allow 1–2 business days for processing before your order is handed to the carrier. Orders placed on weekends or U.S. holidays will be processed the next business day.
Delivery Issues
If your order is delayed, lost, or arrives damaged, contact us at support@nerpe.com. We’ll work with you to make it right as quickly as possible.
Address Accuracy
Please double-check your shipping address during checkout. Nerpe is not responsible for delays or lost packages due to incomplete or incorrect addresses.
Questions
If you need help with your order, our support team is available at support@nerpe.com. We answer all inquiries within 24 hours (Mon–Fri).