Contact

Contact Nerpe

Caring for dogs is personal, and so is the way we support our community. Whether you have a question, need guidance on the right gear, or want to share your adventures with Nerpe, we’re here to listen.

Customer Support

Email: support@nerpe.com
Our team responds within 24 hours, Monday to Friday (9AM–6PM EST). Every message is handled with care—because details matter, both in caring for dogs and in the service we provide.

Business Address – United States

Nerpe
1002 W Addison St
Chicago, Illinois 60613
United States

Warehouse & Fulfillment – Hong Kong

Nerpe Warehouse
13 Austin Road West
Kowloon
Hong Kong
This is our logistics hub. For returns, please follow the directions in our Returns & Refunds Policy to ensure smooth processing.

Stay Connected

Follow our world of dogs on Instagram: @nerpe.us
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A Note from Nerpe

Every product we design is made to feel like a natural extension of the bond you share with your dog. If you ever need us, just reach out—we’ll make sure your journey with Nerpe is as seamless and comforting as the adventures you enjoy with your four-legged friend.