Contact

Contact Nerpe

Caring for dogs is personal, and so is the way we support our community. Whether you have a question, need guidance on the right gear, or want to share your adventures with Nerpe, we’re here to listen.

Customer Support

Email: support@nerpe.com
Our team responds within 24 hours, Monday to Friday (9AM–6PM EST). Every message is handled with care—because details matter, both in caring for dogs and in the service we provide.

Address – Hong Kong

Nerpe Warehouse

Company Name: NEXURA COMMERCE LIMITED

Registration: 80527769

Address: FLAT 2304, 23/F, HO KING,
COMM CENTRE, 2-16 FA YUEN
STREET, MONG KOK
HONG KONG

This is our logistics hub. For returns, please follow the directions in our Returns & Refunds Policy to ensure smooth processing.

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A Note from Nerpe

Every product we design is made to feel like a natural extension of the bond you share with your dog. If you ever need us, just reach out—we’ll make sure your journey with Nerpe is as seamless and comforting as the adventures you enjoy with your four-legged friend.